Thank you for shopping with Smrtin! We are committed to providing you with the best online shopping experience. Below is our Shipping Policy to ensure transparency and clarity regarding your orders.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive an email notification once your order is shipped, which will include tracking details (if applicable).
2. Shipping Methods and Delivery Time
We offer the following shipping options for domestic and international orders:
Standard Shipping: Delivery within 5–7 business days.
Express Shipping: Delivery within 2–3 business days.
International Shipping: Delivery times may vary depending on the destination. Estimated delivery times range from 7–15 business days.
Please note that shipping times may be affected by external factors such as weather conditions, public holidays, or customs delays.
3. Shipping Charges
Shipping charges are calculated based on the size, weight, and delivery location of your order.
Shipping fees will be displayed during checkout before you confirm your order.
Free shipping is available for orders over [specific amount, if applicable].
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order status by visiting the carrier’s website and entering the tracking number provided.
5. Shipping Restrictions
We currently ship to [list countries or regions you ship to].
Unfortunately, we do not offer shipping to PO boxes or military addresses at this time.
6. Address Accuracy
It is the responsibility of the customer to ensure that the shipping address provided is correct and complete. Smrtin is not responsible for any delays or lost packages due to incorrect or incomplete address information.
7. Damaged or Lost Packages
Smrtin is not responsible for items that are damaged or lost during transit. However, if your order is lost or damaged, please contact us immediately at [contact information], and we will assist you in filing a claim with the shipping carrier.
If your package is not delivered within the expected timeframe, please reach out to us for further assistance.
8. International Shipping and Customs
For international orders, you may be subject to customs duties, taxes, or import charges once the shipment reaches your country. These additional charges are the responsibility of the customer.
Customs policies vary by country, and we advise customers to check with local authorities for more information before placing an order.
9. Shipping Delays
While we strive to ship your order as quickly as possible, shipping delays may occur due to unforeseen circumstances, including but not limited to severe weather, strikes, or customs delays. We will inform you of any significant delays affecting your order.
10. Returns and Exchanges
For information on how to return or exchange items, please refer to our Return and Exchange Policy available on our website.
11. Contact Us If you have any questions or concerns regarding our Shipping Policy or your order, please feel free to contact us:
Email: info@smrtin.com
Phone: 9266106788